Terms of Service
Acceptance of Terms
We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof. You must review this agreement on a regular basis to keep yourself apprised of any changes.
Registration and Password
You are solely responsible for maintaining the confidentiality of your account access information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You are not authorized to share your password or other account access information with any other party, temporarily or permanently, and breach of this obligation may tantamount to disabling your account and other Services. You agree to immediately notify the Company of any unauthorized use of your registration or password.
We reserve the right to suspend, revoke or forfeit your membership at any time, if we have suspicion to believe that you are engaging in illegal and/or inappropriate activities, or activities that is damaging to the company, service or the Epinoyload brand.
We also reserve the right to suspend, revoke, or forfeit your membership, if you are judged to be a nuisance member, or engage in the misuse of our customer service. (e.g. asking unrelated questions, intentionally fishing for unrelated information, spamming, or tactlessness)
Member/Users of the Service agree to receive alerts, news, confirmation email or SMS from the company. In order to provide you the services you have requested, you are expressly giving your permission to provide any information collected on this website to third parties. As such, you are expressly giving your permission for such third parties to contact you by mail, email, text messaging or telephone, notwithstanding that your telephone number may be listed on the Country’s Do-Not-Call List (or equivalent do-not-call) list. Moreover, by registering with, or requesting information from, a third-party provider at or through the website or other advertisement media made available by us (e.g., email marketing or SMS marketing), you agree that such action shall constitute a purchase, an inquiry and/or an application with the respective third-party provider for purposes of the Telemarketing Sales Rule and you may be contacted via email, direct mail and/or telemarketing by such third-party provider in accordance with the Telemarketing Sales Rule and, If, at any time, you do not wish to be bound by these conditions or you are unsatisfied with the Website, its content or other legal notices, you agree that your sole and exclusive remedy is to discontinue using this Website and you may opt-out at anytime by emailing us for the deactivation of your account.
Additional Policy: using your Facebook Login
1. What data do we collect from Facebook?
Epinoyload collects the following personal information from our account holders:
- Mobile No (During Sign Up or Registration)
- First Name (Facebook Profile)
- Last Name(Facebook Profile)
- Government ID (case-to-case basis)
Epinoyload requires these data for processing as part of our 2-stage account verification before activating and transacting with these account holders.
Epinoyload load uses their mobile phone number as their unique Epinoyload Account ID. A One Time Pin (OTP) is sent to this mobile number and is the first stage used to verify authenticity.
Epinoyload uses their FB provided information (First Name, Last Name and Profile Picture) is our second stage verification for authenticity of the account holder.
Also, during the course of their transactions with Epinoyload (i.e. E-load & E-pins prepaid loading, Bills Payments, Airline Ticketing, & purchase of Dropshipping products), we use the same information to contact the account holder for verification of identity before proceeding with customer support.
If need be in the future, Epinoyload will be requesting for the Account Holder’s government-issued ID for further verification.
3. Deactivation or Deletion of your Data.
If you want to take a break from Epinoyload, you can deactivate your account, by logging into your epinoyload account:
- on the left side menu, at the bottom of “My Account”, click “Deactivate my Account”
- follow the instruction and you’re good.
After deactivation, you can always reactivate your Epinoyload Account with your facebook account by registering again.
What happens when you deactivate:
- Your balance will remain intact, you can still access it from other platforms using Epinoyload
- Inactivity for 6 months will forfeit your balance.
If you want to permanently delete your Epinoyload account:
Kindly email us email@example.com.
- Please place on the subject line “For Deletion: “
- And attach a government id that matches your facebook name, an Epinoyload customer service will call you to verify the ownership of your account.
What happens when you delete your Epinoyload Account?
- Your balance will remain intact, our Customer Service will contact you for your bank details for remittance
- Please note that we charge an extra 5% from your total balance (credit exchange fee) + P200.00 transfer fee
- Inactivity for 6 months will forfeit your balance.
The Company’s Liability & Disclaimer of Warranty
The Web Site acts as a venue for Traders to transact load credits and use them at their sole discretion. The Company is not involved in the actual transaction between our members and their respective customers. As a result, the Company has no control over the quality, safety or legality of the transaction between individuals using our services and will not be liable for the use or misuse of our services.
In addition, that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, foreign nationals, underage persons or people acting under false identities. You assume all risks associated with dealing with other users with whom you come in contact through the Web Site. By its very nature, other people’s information may be offensive, harmful or inaccurate, and in some cases may be deceptive. We expect that you will use caution and common sense when using the web site.
As user authentication on the internet is difficult, the Company cannot and does not confirm that each user is who they claim to be. The Company does not and cannot be involved in user-to-user dealings or control of the participants on the Web Site. In the event that you have a dispute with one or more users, you shall release the Company, its affiliates and their respective officers, directors, employees and representatives from claims, demands and damages (actual and consequential, direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
The Material may contain inaccuracies or typographical errors. The Company makes no representations about the accuracy, reliability, completeness, or timeliness of the Web Site or the Material. The use of the Web Site and the Material is at your own risk. Changes are periodically made to the Web Site and may be made at any time.
You acknowledge and agree that you are solely responsible for the form, content and accuracy of any registration information or material contained therein placed by you on the Web Site.
The Company cannot guarantee and does not promise any specific results from use of the Web Site. No advice or information, whether oral or written, obtained by a user from the Company or from the Web Site shall create any warranty not expressly stated herein.
THE COMPANY DOES NOT WARRANT THAT THE WEB SITE WILL OPERATE ERROR-FREE OR THAT THE WEB SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE WEB SITE OR THE MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, THE COMPANY IS NOT RESPONSIBLE FOR THOSE COSTS.
THE WEB SITE AND MATERIAL ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE COMPANY MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.
User Conduct and Dispute Resolution
Users involved directly or indirectly or deemed an accomplice, associate or affiliate of any scamming, phishing, account manipulation, security breach, malicious transactions, whether known or unknown, used, unused or misused and/or any other criminal and unlawful activities will be subject to a permanent ban or indefinite suspension from the Epinoy Member Network and will have their credit balance forfeited should no dispute be resolved within 30 days.
We reserve the right to enforce this policy or pardon members, at our discretion.
We also reserve the right to open criminal cases should be it be deemed necessary to any member, or accomplice, involved in such criminal activity, or suspicion of criminal activity.
We shall not directly or indirectly be involved in any dispute resolution cases of any kind.
Dispute resolution cases will only be negotiated and concluded between the affected parties involved in any of the above mentioned activities, and said parties agree to indemnify Netplay Inc and the Epinoy Member network should any such dispute resolution cases may at any time (before, during or after) be opened, closed, resolved or remain unresolved.
We reserve the right to suspend, ban, acquit, deactivate, forfeit any member account indefinitely that has not reached a dispute resolution within the alloted time, at our discretion.
Disclaimer of Consequential Damages
IN NO EVENT SHALL THE COMPANY, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED ON THE WEB SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE WEB SITE AND THE MATERIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES