To our Valued Partners,
We just finished crediting all pending Globe refunds today from the issue last October 04 to October 10, 2019. We recommend all affected partners to do a PBAL/RBAL to check and verify their balance.
We are still checking on Smart error transactions. Give us time to investigate on this issue and we will post another advisory, once we have new updates. Thank you!
For error transactions, Please allow us 3-7 days to issue refunds. Kindly also call or send us an email at firstname.lastname@example.org or call us to:
GLOBE: 0917-806-5285 (Duo:(02)8-218-0411)
SMART: 0999-882-9723 or 0929-343-9729
Or message us to:
We apologize and thank you for your patience and continuous support. Have a great day everyone.