To all our Valued Partners, Smart is currently down.4483 and our Smartmoney is affected on this issue. We’re already working on it to fix the issue. For now, kindly refrain from using the service until further notice and please utilize our BDO and BPI account for deposit. All smartmoney pending deposit will be credited once the system is up. We will post another advisory for the updates. We apologize for the inconvenience. Thank you for your patience.
To our Valued Partners, We are aware of the Globe Intermittent Connection issue and raise the concent to Globe. We are waiting for their advise. Until then, we will announce the cause and approximate timeline to resolve the issue. We encourage everyone to check the balance for fail load transaction before you retry. We apologize for the inconvenience. Thank you.
Good day valued partners, This is to notify everyone that we are not receiving any BDO deposits on our bank transaction. There will be delay in crediting load wallet from your deposits Kindly utilize BPI or Smart Money for your load replenishment to avoid delay. All pending BDO deposits are on hold so don’t send the details twice. We will credit it all as soon as BDO is up. We apologize for the inconvenience. Thank you.
To our Valued Partners, Merry Christmas! Below is our support schedule this holiday season. To set proper expectations and guidance. – December 25, 2015: 8am to 12pm – December 31, 2015 8am to 12pm – January 1, 2016: No Support By the time that you experienced an issue during the said date above, you may email all your concern at firstname.lastname@example.org. Issues will be addressed immediately on the next business days. Regular Support schedule is from December 26 to December […]
Good day Valued Customers We would like to inform everyone that we had a system downtime at around 9:30 am today. Some of you might noticed that our webtool was slow and just loading, this is because one of our servers went down. The problem was already fixed and we are very sorry for this. Thank you for understanding. Happy Holidays!
To our valued partners, BPI Express is down and deposits are currently on hold until the system is Up. No estimated time of restoration yet. Kindly use BDO and Smart Money for load replenishment until it’s resolved. https://www.bpiexpresslink.com/ We will post another advisory as soon as it’s up. Thank you for understanding.