Good day valued partners,
Below is our upcoming schedule for the month of December 2014.
To set proper expectations and guidance.
LOAD WALLET REPLENISHMENT
Starting December 1
Crediting of deposit is from 8:00AM to 5:00PM (Monday to Friday) ONLY
NO load wallet replenishment on Saturday and Sunday
Credit of deposit will take approximately 2-3 hours by the time you text. This will also depend on the volume of request we receive.
If deposit didn’t reach the cut-off time or not within the approximate time of crediting it will continue the next BUSINESS day.
December 24, 25, 26, 29, 30 and 31
January 1 and 2
OFFICE will be open on the following dates
December 1 to 23 (except weekend)
January 5 is the tentative start date of regular office schedule.
(DATES MAY CHANGE – WAIT FOR FURTHER ANNOUNCEMENT)
We highly recommend to deposit / replenish load wallet at least two days prior to WEEKEND and HOLIDAY schedule to AVOID late crediting.
We also expect huge volume of request. It’s best that we proactively adjust our schedule for a better overall customer experience.
Thank you and Happy Holidays.