Monthly Archives: January 2016

29January

Smart Money on BDO over the counter deposit

To all our Valued Customer, This is to inform everyone that we’re not receiving any Smartmoney on BDO over the counter deposit on our Bank transaction. There will be delay in crediting the load wallet. Kindly utilize BPI and BDO for your load replenishment to avoid delay. All pending Smartmoney on BDO over the counter deposits are on hold so don’t send the details twice. We will credit it all as soon as it is up. We apologize for the […]

29January

Smart in now up

To all our Valued Customer, Good news, Smart is now okay. We can now use the service. All pending smartmoney will be credited. Thank you for understanding. Happy weekend everyone.

29January

Smart is down (4483 and Smartmoney are affected)

To all our Valued Partners, Smart is currently down.4483 and our Smartmoney is affected on this issue. We’re already working on it to fix the issue. For now, kindly refrain from using the service until further notice and please utilize our BDO and BPI account for deposit. All smartmoney pending deposit will be credited once the system is up. We will post another advisory for the updates. We apologize for the inconvenience. Thank you for your patience.

22January

Server Maintenance

Due to the immense slowdown of the server. We will be conducting an emergency maintenance tomorrow January 22, 2016. The activity will be the whole day. You will still be able to load and sell, we will monitor the performance around 6pm-9pm later today.

22January

Globe Connection Intermittent

To our Valued Partners, We are aware of the Globe Intermittent Connection issue and raise the concent to Globe. We are waiting for their advise. Until then, we will announce the cause and approximate timeline to resolve the issue. We encourage everyone to check the balance for fail load transaction before you retry. We apologize for the inconvenience. Thank you.

21January

Epinoy Website Slowdown and Loading Delays

Good Evening, We apologize for the Website Slowdown and Loading Delays during peak hours. We need about a month to fix the problem.  This was caused by when the Globe Loading Platform went down at 6pm to 9pm. There were no problems with Smart and Sun but due to alot of Globe Requests that were lined up, It caused the server to slow down. We’ll be looking at new ways to solve the problem.

19January

Number Registration Deadline Second Extension

To our valued partners, We extend the deadline of to February 15, 2016. SMS is free of charge ^_^ We encourage everyone to register member SIM as part of GSM Modem Activity. Previous and related post: http://www5.epinoyload.com/?p=2754 http://www5.epinoyload.com/?p=2714 http://www5.epinoyload.com/?p=2644 Here is the format: REG First Name/Last Name/Province/City text to any GSM Modem Number Here is the SMS communication we send for unregistered users: EPINOY: Extended po until Feb 16, kailangan na po natin magregister para gamitin ang GSM modems. Ito […]

13January

Customer Support

To our valued partners, We will temporary hold customer support from 3:30PM to 5:00PM today as we are moving to different office floor. Customer Support operations will resume tomorrow at 8:00AM. We will respond to text, email and call back as soon as support is set-up. Thank you for your understanding.

11January

21581361 Maintenance (01/19/16)

To our valued partners, 21581361 Globe Service will have a system maintenance on January 19, Tuesday (12AM to 6AM) See below message from Globe. Dear Globe Labs Partner, Please be advised that we will have a platform maintenance activity on January 19, between from 12:00AM to 6:00AM. The maintenance activity will cause an approximately sixty to ninety minutes of downtime. Below are the details of the maintenance, kindly take note of the date and time: * Maintenance period (UTC +8): […]

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