Monthly Archives: September 2015

To our valued partners, We are still computing and continuously running the reports for uncredited refunds. No need to do anything, we will automatically credit your wallet as system detect unprocessed top-up. Kindly give us until Friday to settle and credit everything. EPINOYLOAD absorb all cost of the in process / error transactions and filed reversal to Globe. Thank you for understanding.

To our valued partners, We identified an error when we issue refunds last week. We over refunded a total of 50,000 NPC. We manage to recover it and sent a text message to the affected members. We apologize for the inconvenience. Another set of refund due to Globe issue will take place tomorrow. Thank you for understanding and have a blessed Sunday everyone.

Hi Everyone, We are aware of our problems with Globe, pls note that it is also very painful for us. We will now look at other alternatives or backups since we do acknowledge that waiting for a month is too long. Although certain agreements or contracts need a month to be processed, at least it will give us time to provide a service that everyone expects and we expect ourselves.

To our valued partners, Globe is working on another set of Migration. Below is the email we received on system activities everyone’s reference and guidance. Dear Partners, There will be a series of Globe system activities from September 26 to November 22, 2015, which may affect the prepaid services of some subscribers and retailers, in batches at a time. The activities will be scheduled during weekends, from 10PM of Saturday to 12NN of Sunday. In worst case scenario if further […]

To our valued partners, MESSAGE FROM GLOBE: Due to the ongoing migration of Globe, Callcard, ePINS and AMAX top-up (sim and web) will experience delays. The activity will be conducted in a span of 6 weeks and we are on our 2nd week already. Batches of prepaid numbers are migrated to the new system every weekend (Sat-Sun) and stabilization process follows from Monday-Friday. Common Experience •Non-receipt of confirmation: Make sure to balance inquire in the absence of SMS confirmation or […]

To our valued partners, Due to recent Globe AMAX issue we decided to temporary absorb the cost of all 21581361 error on top-up transactions as of 12:00NN today. That means if the top-up didn’t proceed or unsuccessful EPINOYLOAD will pay for it instead of members. Replies might incur a charge in the future but very minimal, undecided but we might only charge 4 centavos. We also want to remind everyone to check balance or access web tool to avoid duplicate […]

Dear valued partners, We are all aware of Globe AMAX inconsistency over the last two weeks. Your EPINOYLOAD Management plans to make changes that will benefit our partners. We are plan to remove or give a huge discount for 21581361 charge on transactions with error or invalid top up. Additional information will be posted on Monday. Thank you for your continuous support.

To our valued partners, Globe AMAX is down again. They are working extensively to resolve this issue. For everyone’s guidance, this might happen in the upcoming days or weeks. Like what we said in the previous post, we are also affected. We sincerely apologize this. Thank you for support and understanding.