Monthly Archives: November 2014

Good day valued partners,   Below is our upcoming schedule for the month of December 2014. To set proper expectations and guidance.   LOAD WALLET REPLENISHMENT Starting December 1 Crediting of deposit is from 8:00AM to 5:00PM (Monday to Friday) ONLY NO load wallet replenishment on Saturday and Sunday Credit of deposit will take approximately 2-3 hours by the time you text. This will also depend on the volume of request we receive. If deposit didn’t reach the cut-off time […]

To our values partners,   We just finished the wallet refund for Smart Money and Bills Pay. For those who have concerns regarding this kindly check your wallet to validate that refund is received. In line with this, there will be a system update later at around 10:30PM to work on “Missing Top Up” refund. These are the extremely special transactions wherein wallet was deducted however the load didn’t proceed (no reference number issued). If you have this type of […]

To our valued partners,   We noticed several claims of late deposit declaration. Below is the refresher of our policy.   We follow 15 days period to declare deposit, undeclared deposit outside grace period will be forfeited with no refund. To avoid clogging, we do this as preventive maintenance for our servers and accounting system. We believe that 15 days period is long enough to declare your deposit regardless of the reason.   Thank you.

Hi all, Due to the emergency maintenance that we had to do this morning. Refunds for Peso and the new Refund Engine for the other Topup anomalies has been rescheduled to Wednesday, November 26, 2014. Most of our engineers have been exhausted, from a productive week. Please bear with us, we know it is a Friday today, and we did everything to get the service back up before 5am.

Hi all, We are sorry to inform you this. We understand that its a friday, pls bear with us. Smart’s crypto server went down as of 11:40pm November 20, 2014 We have to wait for it to get back up.