Category Archives: System Advisories

To our Valued Partners, We would like to inform everyone that due to bad weather today, Friday (August 2, 2019) our Customer Support is until 5:00 PM only. You can still replenish your Loadwallet. Deposit crediting will remain 24 hours. By the time that you experienced an issue, you may email all your concern at epinoyload@npi.ph or chat on FB Page https://www.facebook.com/EPinoyloadSupport2/ Regular Support schedule will resume on Saturday, August 3, 2019. Thank you for your support and understanding.

Dear Partners, We received below message from Smart Please be informed that there will be a System Enhancement Activity. Date: July 25, 2019 Start Time: 12:00 AM, Thursday End Time: 5:00 AM, Thursday Please share to your networks. Thank you all for your support.

Epinoyload Partners and Subscribers! 5:30PM Update: PLDT Connection went down one specific area within Metro Manila that affects our system. Technical repairs by PLDT are ongoing to fix the fiber cut issue. This affects our Smart and Sun Loading, 7670 Gateway, and RETADD, PREG & REGOPEN function/syntax from 3:00AM to 5:20PM today. We found an alternative way to get the systems up. We advise everyone to wait for our announcement regarding IOPEN, PREG and REGOPEN keywords to avoid duplicate charge […]

Valued Partners, Our provider will conduct a server maintenance later. Loading will be offline during the maintenance schedule. To avoid transaction issue, kindly refrain from using the service until it’s 100% up. Your Epinoyload Support and Development team will monitor during this period. What: Server Provider Maintenance Date: March 20, 2018 Time Duration: 3:00AM to 6:00AM We will rely the information we receive from our provider and update further developments. Thank you for understanding.

To our valued partners, GSM, 2158 1361, 2929 058 1361, FB Messenger are now online, as of 7:30am Around 10:00PM Jan 16, 2017, from what we know, our Hard Disk went full, that’s what caused the stoppage. We do apologize for this. We will be fixing this in the near future. We do apologize for this, please bear with us as we had planned to upgrade our systems this month. Thank you for your understanding and support.

To our valued partners, We noticed that the 29290581361 service are currently offline. Its our provider issue and we are coordinating with them. We will post advisory for updates as soon as we get another response from them. Effect: No Reply for confirmation Let’s temporary utilize the 7670 or GSM Modems for transactions. Thank you for understanding.

Announcement SOLUTION FOR RLOAD DUPLICATE ON 7670 You can only send a unique amount within 24 hour period. Only for 7670, if you want to use the same amount, send it to a different Gateway or GSM Modem Numbers. Thank you for understanding and support.

Good News Partners! Listed below the Globe Denominations that are now available. We will post another advisory as soon as we receive an update from Globe. Thank you. GOTIPIDD50 GOTIPIDD100 SUPERSURF50 SUPERSURF120 SUPERSURF200

To our valued partners, System maintenance already completed. System is now Online. Thank you for understanding.

Valued Partners, We are currently working on our server, we will have a short downtime on all process / system. We will post an advisory as soon as it’s up. We apologize for the inconvenience. Thank you for understanding.