Hi, already added a fail-safe for this. Problem should be fixed and will auto-restart when the system hangs.
To our valued partners, Good news! We can now facilitate seven days a week automated crediting of your deposits. As long as it’s a “PERFECT MATCH” your load wallet will replenish within 30 minutes to an hour (depending on the volume of request). Crediting hours is also extended from 7:00AM to 10:00PM. You will also receive a notification if your deposit is rejected. Make sure that you send the correct details to avoid delays. We will still apply […]
To our valued members and people in the affected area, Office is open today, however we might experience server and network latency specially on the affected areas of typhoon. Your ePinoy family hope and pray that everyone is safe as we brace this calamity. Bless us all. See below information from PAGASA as of 5:00AM today. PAGASA: 37 areas under storm signals as Ruby weakens Typhoon Ruby (international name Hagupit) weakened while crossing the Sibuyan Sea and remains […]
Hi, we are very sorry for the deposits that were delayed this morning. Automation Engine should have restarted already. Thanks. 11:20am BPI Deposits are now being auto-credited. Already made adjustments to the app. Solved a bug that couldn’t pull Saturday and Sunday transactions due Bank posting date is Monday.
To our valued partners, We are informed by Smart that they will have system maintenance later. Activity Time Start: December 4, 2014 (12:00 am) - Activity Time End: December 4, 2014 (12:30 am) Services Affected: All SmartLoad Transactions Impact to Client: Clients will experience INTERMITTENT NO RESPONSE or ERROR For guidance and proper expectations. Thank you.
Good news valued members, We developed a system to speed up the replenishment of load wallet. We started testing today and will monitor the activity on the upcoming days/weeks. Please be patient while we undergo this new system. Few Updates: For BDO over the counter deposit please make sure to complete the reference # when you declare your deposit. (Ex: 211N148291054) Similar process for BDO Online deposit, indicate the complete transaction / reference #. (Ex: FT-20141202-447734) Maximum back […]
Good day valued partners, Below is our upcoming schedule for the month of December 2014. To set proper expectations and guidance. LOAD WALLET REPLENISHMENT Starting December 1 Crediting of deposit is from 8:00AM to 5:00PM (Monday to Friday) ONLY NO load wallet replenishment on Saturday and Sunday Credit of deposit will take approximately 2-3 hours by the time you text. This will also depend on the volume of request we receive. If deposit didn’t reach the cut-off time […]
To our values partners, We just finished the wallet refund for Smart Money and Bills Pay. For those who have concerns regarding this kindly check your wallet to validate that refund is received. In line with this, there will be a system update later at around 10:30PM to work on “Missing Top Up” refund. These are the extremely special transactions wherein wallet was deducted however the load didn’t proceed (no reference number issued). If you have this type of […]
To our valued partners, We noticed several claims of late deposit declaration. Below is the refresher of our policy. We follow 15 days period to declare deposit, undeclared deposit outside grace period will be forfeited with no refund. To avoid clogging, we do this as preventive maintenance for our servers and accounting system. We believe that 15 days period is long enough to declare your deposit regardless of the reason. Thank you.