To our valued partners, BPI Express Online is down and on the next few days. We are unable to verify BPI Deposits because the website is down. https://www.bpiexpresslink.com/ We will resume the crediting of deposits for wallet replenishment on Monday. Thank you for understanding.
Good day valued partners, We refunded all unsuccessful Globe Transactions at 8:30 pm yesterday for September 25 – 28, 2015. Kindly check your webtool wallet account to validate. We are continuously monitoring Globe activity and expect to experience the intermittent until November. Rest assured that your EPINOYLOAD team will take care of the cancelled or unsuccessful transactions. Thank you for understanding and support. Happy Friday everyone.
To our valued partners, EPINOYLOAD Admin Team decided to postpone system developments until Globe Migration is finish. This includes new user interface and other features that we will upload in the system. We would like to give way for Globe AMAX issue to resolve before we launch other system. Thank you for understanding.
To our valued partners, We are still computing and continuously running the reports for uncredited refunds. No need to do anything, we will automatically credit your wallet as system detect unprocessed top-up. Kindly give us until Friday to settle and credit everything. EPINOYLOAD absorb all cost of the in process / error transactions and filed reversal to Globe. Thank you for understanding.
To our valued partners, We identified an error when we issue refunds last week. We over refunded a total of 50,000 NPC. We manage to recover it and sent a text message to the affected members. We apologize for the inconvenience. Another set of refund due to Globe issue will take place tomorrow. Thank you for understanding and have a blessed Sunday everyone.
Hi Everyone, We are aware of our problems with Globe, pls note that it is also very painful for us. We will now look at other alternatives or backups since we do acknowledge that waiting for a month is too long. Although certain agreements or contracts need a month to be processed, at least it will give us time to provide a service that everyone expects and we expect ourselves.
To our valued partners, Please be reminded that on September 25, 2015 (Friday) we will observe holiday “Eid ul Adha”. Customer Support is available from 8:00AM to 5:00PM. Our accounting department will NOT be available on this date. With the automated credit of wallet, we can still replenish load. For deposits with issues it will be supported next business day (September 28, 2015 Monday). We encourage everyone to replenish a day before the holiday to avoid delay. Customer Support / […]
To our valued partners, Globe is working on another set of Migration. Below is the email we received on system activities everyone’s reference and guidance. Dear Partners, There will be a series of Globe system activities from September 26 to November 22, 2015, which may affect the prepaid services of some subscribers and retailers, in batches at a time. The activities will be scheduled during weekends, from 10PM of Saturday to 12NN of Sunday. In worst case scenario if further […]